Purchasing, delivery, and refunds

What you are buying

Textend Pro is a one-time personal software license, with no subscription or automatic renewal. It starts with Textend 1.0 and includes perpetual use of the 1.x series and its updates. Future major-version terms are announced separately.

One license supports up to 3 active devices across released macOS and Windows editions. Check the download page for available platforms. A website license does not unlock a Mac App Store installation.

Pro includes new AI writing tasks, professional exports, and decorative images. It does not include AI models, API keys, or credits. Pay any AI usage charges directly to your chosen provider. Basic editing and saving remain free.

Launch price, regular price, and tax

The launch price is USD 19.99; the regular price is USD 29.99. Both are for the same Textend Pro product with identical license rights. Launch buyers do not pay a difference or replace their key when the regular price takes effect.

Check the final amount, currency, and tax at checkout before paying. Contact support first if anything is unclear. Refunds use the original order’s actual payment, rather than a later regular price.

From purchase to activation

1. Enter the purchase flow from Textend’s official pricing page. Review the product, price, supported platform, purchase terms, and refund policy.
2. Use an email address you can continue to access and complete mailbox verification. It is used for license delivery and recovery; no Textend account is required.
3. Review and pay on the Waffo Pancake checkout page. Enter payment details only at checkout, rather than sending them to support.
4. Once payment is verified, receive the Textend license email. In the app, open Textend Pro → Trial and license, paste the key, and activate.

License keys, verification codes, and receipts

Keep both the license email and payment receipt. If you have a charge or receipt but no license, follow the steps below rather than purchasing again.

• License key: the software credential in your Textend license email, used to activate the same Pro license on up to 3 devices. Keep it private; it is not an API key.
• Email verification code: a short-lived way to verify mailbox ownership, rather than a license. Use the corresponding purchase or recovery email for the operation you are completing.
• Transaction receipt and order reference: payment records for checking charges, billing, or refunds. They do not activate Textend. License recovery does not require an order reference.

Failed payments, closed pages, or missing mail

• Closed checkout before paying: return to the website to continue the original purchase flow and check its status before proceeding. Avoid submitting payments in multiple windows.
• Timeout or failure message after a bank charge: keep the transaction time and receipt and ask support to check the original order. Do not immediately pay again. A return-page message alone cannot prove whether payment succeeded.
• Paid but no license email: check the purchase mailbox and spam folder. Try email recovery or contact support for delivery or a refund. Do not post a license or full payment details publicly.
• Checkout blocked, unavailable payment method, or incorrect amount: send support a redacted error message. Avoid unofficial alternative payment links.

Buy an additional license or recover an existing one

The same email can hold several Textend Pro licenses. Each transaction purchases one independent license after payment verification. Each license manages up to 3 active devices separately; device slots are not pooled.

For a new computer, a reinstall, or a missing key, use or recover an existing license. If you need an additional license, wait until the existing order is confirmed complete, then start a new purchase and confirm you want another license. Launch and regular prices cover the same product and rights; each purchase uses its checkout price.

Repeated notifications, refreshes, or retries for the same order do not issue extra licenses. An intentional additional purchase is distinct from an accidental duplicate charge. Contact support to check the relevant order if you were charged again without intending to buy another license. A review notice does not confirm a refund has arrived.

Receipts, billing, and reimbursement

Waffo Pancake processes website payments and transaction receipts. Check the receipt in your purchase mailbox and its buyer-portal link for the amount, currency, and order history. Contact support if you cannot find it.

A transaction receipt is not a Mainland China VAT invoice. If you need a particular invoice, tax information, or an employer reimbursement document, confirm what is available with support before paying. Do not assume a receipt meets every reimbursement requirement.

Free trial and refunds after purchase

Start the 14-day Pro trial in the app without purchasing or entering payment details. It never charges at expiry; basic editing and saving remain available.

A successful website one-time payment has a separate 14-calendar-day full-refund window, with no reason required. It starts from payment and is not removed because you already tried Pro.

Email support with the purchase email and an order reference if available. You can also follow the Pancake receipt to the buyer portal and report an issue in payment history. Arrival time depends on the payment channel and bank. After refund completion, only that order’s license and its device authorizations are revoked. Other licenses under the same email are unaffected; basic writing and your documents remain available.

A software refund does not include charges from your AI provider. See the refund policy for full terms and applicable consumer rights.

What to include when contacting support

Email the purchase address if applicable, Textend version, operating system, steps, and a redacted error message. Include an order reference if available; it is not required for license recovery. Do not send email passwords, verification codes, full license keys, API keys, full card numbers, or private writing.